Hello, I'm Suraj Gosavi

A Toronto based strategy driven Project Manager, Business Analyst and Project Co-ordinator

PMP Certified | MS Project Management | Bachelor of Engineering

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ABOUT ME

I’m a PMP®-certified Project Manager, Coordinator and PMO professional with 5+ years of experience supporting technology, operations, and internal business projects. I specialize in keeping delivery organized and visible—coordinating schedules, tracking risks and dependencies, and turning complex work into clear, stakeholder-ready updates. I’ve supported Agile and hybrid teams across multiple concurrent initiatives, built dashboards in Excel and Power BI that teams actually use, and standardized processes that make execution smoother. I bring structure to fast-moving environments, calm to complexity, and a consistent focus on getting work delivered well.

I am passionate about building high-trust team environments and driving continuous improvement in Agile delivery practices.

My Skill Board

Project & Program Management

  • Project Lifecycle Management
  • Stakeholder Management
  • Resource Planning
  • Risk & Issue Management
  • Project Scheduling
  • Integration Management
  • Agile Methodologies
  • Waterfall Methodology

Technical & Analytical Skills

  • Microsoft Project
  • JIRA & Confluence
  • Microsoft Excel
  • Google Workspace
  • SQL
  • Tableau
  • Power BI
  • Trello

Business & Financial Tools

  • Business Analysis
  • Risk Assessment & Mitigation
  • Budgeting & Cost Control
  • Financial Planning & Analysis
  • Reporting & Dashboards
  • Financial Modeling

Soft Skills & Collaboration

  • Team Leadership
  • Client & Stakeholder Communication
  • Analytical & Problem-Solving Mindset
  • Adaptability & Time Management
  • Communication & Presentation
  • Cross-Functional Collaboration
  • Cultural Intelligence

Industry-Relevant Knowledge

  • Business Process Reengineering (BPR)
  • CRM Tools (e.g., Salesforce basics)
  • Technology Consulting Practices
  • Supply Chain & Logistics Operations
  • Inventory & Order Management Systems

PROJECTS AND PROCESS IMPROVEMENTS

Problem Statement:

A mid-sized financial/operations client relied on an outdated portal for their customers to access reports, request services, and track transactions. The legacy system caused frequent downtime, slow response times, and a poor user experience. Multiple business units also struggled to get real-time insights from the portal, affecting decision-making and client satisfaction. The goal was to modernize the client-facing portal while integrating real-time analytics, improving UX, and ensuring scalability.

 

Responsibilities / Initiatives:

  • Project Coordination & Delivery: Led planning and scheduling across 3-4 concurrent development streams including frontend, backend, and reporting teams. Maintained RAID logs, dependency trackers, and weekly status reports for executives and stakeholders.
  • Stakeholder Management: Acted as the bridge between client, product, and development teams, facilitating 50+ cross-functional meetings to ensure requirements were captured accurately and prioritized effectively.
  • Agile & Hybrid Support: Supported Agile sprints for feature development, backlog prioritization, and UAT cycles. Ensured smooth handoff between internal teams and client-side stakeholders.
  • Data & Reporting: Designed Power BI dashboards to provide clients with real-time metrics on portal usage, ticket resolution, and service performance.
  • Quality & Risk Management: Tracked project risks and issues across multiple workstreams, coordinated mitigation plans, and escalated only critical blockers to senior leadership.
  • Adoption & Change Management: Developed training materials and walkthrough sessions for client teams to ensure smooth adoption of the modernized portal.

Impact / Outcome:

  • Reduced client complaints related to portal downtime by 40%.
  • Improved response time for service requests by 30%.
  • Delivered a scalable portal architecture capable of supporting future feature expansions and reporting requirements.

Problem Statement:

A client had multiple fragmented systems for service requests, leading to duplicate entries, delayed responses, and inconsistent data reporting. There was no unified API framework to integrate internal tools and client-facing portals.

 

Responsibilities / Initiatives:

  • Coordinated cross-functional teams to design and implement an API integration strategy connecting CRM, reporting systems, and client portals.
  • Maintained RAID logs, monitored interdependencies, and tracked release readiness across 3 development streams.
  • Supported Agile ceremonies, backlog prioritization, and sprint planning for integration tasks.
  • Validated data flow accuracy via UAT cycles and developed monitoring dashboards for real-time system health.

Impact / Outcome:

  • Reduced duplicate requests by 50% and improved data accuracy across systems.
  • Shortened client service response time by 35%.
  • Created a scalable API architecture supporting future system integrations.

Problem Statement:

Multiple internal teams used inconsistent Agile practices, leading to missed deadlines, poor backlog prioritization, and unclear responsibilities.

 

Responsibilities / Initiatives:

  • Standardized Agile ceremonies, sprint planning, and retrospectives.
  • Maintained cross-team RAID logs and dependency trackers.
  • Coordinated with Product Owners to align backlog with business value.
  • Built dashboards for sprint velocity, risks, and delivery performance.

Impact / Outcome:

  • Reduced delivery delays by 25% across teams.
  • Improved backlog clarity and prioritization efficiency.
  • Increased stakeholder satisfaction due to consistent reporting and visibility.

Problem Statement:

PMs had limited visibility into workloads and risks, resulting in over-allocation of resources and delayed deliverables.

 

Responsibilities / Initiatives:

  • Collected data across teams on task allocation and project timelines.
  • Developed dynamic Power BI dashboards highlighting workload, risk exposure, and delivery projections.
  • Introduced predictive indicators for potential delays using historical task completion trends.
  • Provided actionable insights to leadership for resource reallocation and risk mitigation.

Impact / Outcome:

  • Reduced resource over-allocation by 35%.
  • Enabled proactive risk management, preventing at least 5 critical project delays.
  • Enhanced leadership decision-making with real-time, data-driven insights.

Problem Statement:

In a fast-growing startup, operations teams struggled to track project requests, resource capacity, and delivery timelines due to fragmented spreadsheets and inconsistent reporting. Manual updates led to delays in decision-making and resource bottlenecks.


Responsibilities / Initiatives:

  • Designed and implemented a centralized Power BI dashboard consolidating project intake, resource allocation, and risk tracking.
  • Developed standardized intake templates and trackers for cross-functional requests.
  • Facilitated workshops with Operations and Tech teams to validate KPIs and metrics.
  • Monitored adoption and provided training to ensure consistent use of dashboards.

Problem Statement:

Teams struggled to find standardized documentation and historical project decisions, causing repeated clarifications and delays.

 

Responsibilities / Initiatives:

  • Created centralized SharePoint repository for project documentation, templates, and decisions.
  • Developed metadata structure and naming conventions for easy search and retrieval.
  • Conducted training sessions for teams on repository use.
  • Integrated links to trackers, RAID logs, and dashboards.

Impact / Outcome:

  • Reduced repetitive clarification meetings by 40%.
  • Improved onboarding efficiency for new team members.
  • Increased knowledge sharing and reuse of templates across projects.

Problem Statement:

Legacy reporting system caused inaccurate and delayed client reports, increasing operational effort and client complaints.

 

Responsibilities / Initiatives:

  • Coordinated cross-functional teams to capture requirements and prioritize enhancements.
  • Maintained RAID logs, dependencies, and weekly status reports for executives.
  • Designed Power BI dashboards to validate report accuracy and turnaround time.
  • Conducted UAT and ensured compliance with internal controls.

Impact / Outcome:

  • Reduced client complaints by 30%.
  • Improved report accuracy to 99%.
  • Streamlined report generation, cutting manual reconciliation time by 40%.

Problem Statement:

Teams followed ad-hoc processes for internal client requests, causing duplicated effort and unclear ownership.

 

Responsibilities / Initiatives:

  • Mapped workflows across Finance, Risk, and Operations.
  • Introduced PMO framework with clear ownership, dependencies, and escalation paths.
  • Automated notifications for pending tasks to reduce delays.
  • Built dashboards to track request status, bottlenecks, and turnaround time.

Impact / Outcome:

  • Reduced internal request cycle time by 25%.
  • Increased accountability and clarity of ownership across teams.
  • Improved cross-functional collaboration and visibility.

Education

MSc Project Management (PMI-Accredited Program)

Northeastern University, Toronto, Canada
Sep 2023 – April 2025

Bachelor of Engineering

Savitribai Phule Pune University, Pune, India
Aug 2016 – May 2019

Experience

Project Manager – Technology & Business Systems

SB Zygosis IT, Pune, India
Nov 2020 – Aug 2023

• Managed delivery of 5-8 concurrent internal and client-facing projects involving application development, reporting
solutions, and process improvements.
• Led cross-functional teams of 12-16 members, including developers, analysts, and business stakeholders.
• Led Agile delivery ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog prioritization.
• Owned project schedules, RAID logs, dependency tracking, and weekly stakeholder status reporting.
• Built and maintained 10+ operational dashboards in Excel and Power BI to track delivery performance, workloads, and
risks.
• Independently resolved 40+ project risks and issues, escalating only when required to maintain delivery continuity.
• Standardized intake templates, tracking artifacts, and reporting formats adopted across multiple project teams.
• Facilitated 60+ cross-functional project meetings across Finance, Technology, Risk, and Operations, maintaining strong
stakeholder engagement.

SB Zygosis IT, Pune, India
Jan 2019 – Nov 2020

• Documented requirements and user stories for approximately 15-20 system enhancements and internal
tools.
• Supported sprint coordination and backlog updates for teams of 5-8 developers.
• Assisted with UAT cycles, defect tracking, and release readiness activities.
• Maintained functional documentation and traceability artifacts.

Unicorn Technos, Pune, India
Jan 2018 – Dec 2018

• Supported scheduling and coordination for 3-4 simultaneous projects.
• Maintained meeting notes, trackers, and documentation repositories.
• Assisted senior team members with reporting and follow-ups.

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