Hello, I'm Suraj Gosavi

A strategy driven Project Manager, Business Analyst and Project Co-ordinator

PMP Certified | MS Project Management | Bachelor of Engineering

MORE ON ME
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ABOUT ME

I’m a Toronto based PMP Certified Project Manager with 5+ years of experience leading global teams and delivering results in fast-paced environments. I hold a Master’s degree in Project Management and a Bachelors degree in Engineering. Having previously managed cross-functional teams across the banking, finance, tech, logistics, and healthcare sectors, my strengths lie in stakeholder collaboration, risk mitigation, and aligning project goals with broader business strategy.

I am passionate about building high-trust team environments and driving continuous improvement in Agile delivery practices.

My Skill Board

Project & Program Management

  • Project Lifecycle Management
  • Stakeholder Management
  • Resource Planning
  • Risk & Issue Management
  • Project Scheduling
  • Integration Management
  • Agile Methodologies
  • Waterfall Methodology

Technical & Analytical Skills

  • Microsoft Project
  • JIRA & Confluence
  • Microsoft Excel
  • Google Workspace
  • SQL
  • Tableau
  • Power BI
  • Trello

Business & Financial Tools

  • Business Analysis
  • Risk Assessment & Mitigation
  • Budgeting & Cost Control
  • Financial Planning & Analysis
  • Reporting & Dashboards
  • Financial Modeling

Soft Skills & Collaboration

  • Team Leadership
  • Client & Stakeholder Communication
  • Analytical & Problem-Solving Mindset
  • Adaptability & Time Management
  • Communication & Presentation
  • Cross-Functional Collaboration
  • Cultural Intelligence

Industry-Relevant Knowledge

  • Business Process Reengineering (BPR)
  • CRM Tools (e.g., Salesforce basics)
  • Technology Consulting Practices
  • Supply Chain & Logistics Operations
  • Inventory & Order Management Systems

PROJECTS AND PROCESS IMPROVEMENTS

Timeline: March 2022 – November 2022
In 2022, a major financial institution embarked on an ambitious project to revamp its online banking platform to stay competitive in a rapidly evolving market. The goal was to enhance the user experience by integrating features like mobile banking, payment services, and advanced security protocols. As the Project Manager, I led the end-to-end implementation of the platform, working with cross-functional teams to define the project scope, timelines, and deliverables.
I utilized Agile methodology to break the project into manageable sprints, enabling rapid iterations and continuous improvement. Key actions included organizing regular sprint reviews, collaborating with developers to integrate user feedback, and managing communication with stakeholders to ensure alignment with business goals. During the process, I conducted regular status meetings, provided updates to senior management, and worked with the quality assurance team to conduct testing at various stages.
The platform was successfully launched in November 2022, resulting in a 15% increase in customer engagement and a 10% reduction in transaction times. The new system also led to improved customer satisfaction and positioned the financial institution as a leader in digital banking.

Timeline: January 2021 – June 2021
A financial services company was facing delays and errors in cross-border transactions, which were affecting both operational efficiency and client satisfaction. As an Associate Business Analyst, I was assigned to help the team streamline and integrate financial data systems to facilitate faster and more accurate transactions.
I worked closely with internal IT teams, external vendors, and financial analysts to analyze existing data flows and identify inefficiencies. Using SQL and data mapping techniques, I was able to pinpoint issues in data synchronization and propose improvements such as automating reconciliation processes and enhancing data validation protocols.
The integration led to a 20% reduction in transaction reconciliation times and a 15% improvement in the accuracy of cross-border payments, ultimately enhancing client trust and satisfaction. The solution also allowed the company to scale its services to accommodate a growing international client base.

Timeline: July 2020 – December 2020
A large IT firm was looking to implement a cloud-based project management tool to enable seamless collaboration across multiple global teams. As the Project Manager, I was responsible for overseeing the deployment of the tool and ensuring it met the company’s needs for project tracking, task management, and communication.
I led the requirement-gathering phase by conducting interviews with project managers, team leads, and IT specialists to determine the tool’s essential features. After selecting a cloud-based solution, I facilitated its integration with the company’s existing systems. I coordinated training sessions, created user manuals, and provided ongoing support to ensure smooth adoption.
By December 2020, the tool was fully implemented across all teams, resulting in a 30% increase in workflow efficiency and a 25% reduction in project delays. The tool’s success improved team collaboration, allowing them to work more transparently and efficiently on shared projects.

Timeline: March 2019 – August 2019 An e-commerce platform for a retail client was underperforming in terms of user engagement and sales conversions. As the Project Coordinator, I was responsible for enhancing the platform’s user experience by improving navigation, streamlining the checkout process, and ensuring mobile responsiveness. I worked closely with the development team to create a list of features based on client needs and user feedback. My key actions included coordinating the design and development phases, ensuring effective communication between teams, and overseeing testing and quality assurance. We utilized an iterative approach to refine the platform through frequent user testing and feedback loops. By August 2019, the enhanced platform resulted in a 25% increase in site traffic and a 10% boost in conversion rates. The client reported improved customer satisfaction, which led to higher repeat business and a stronger market position.

Timeline: January 2021 – June 2021
A medical center was struggling with inefficient patient data management, leading to errors and delays in patient care. As the Project Manager, I was responsible for leading the development and implementation of a new patient data management system that would enhance record-keeping and comply with HIPAA regulations.
I worked with healthcare professionals, IT teams, and regulatory bodies to ensure the system would meet all legal and operational requirements. I also managed the training and onboarding process for hospital staff. My actions involved conducting workshops, gathering feedback, and overseeing the integration of the new system into existing hospital databases.
By June 2021, the new system improved patient data management efficiency by 15%, reducing errors and enhancing the overall patient care experience. It also ensured the facility remained compliant with all regulatory standards, allowing staff to focus more on patient care and less on administrative tasks.

Timeline: August 2020 – January 2021
As telemedicine became a critical service during the COVID-19 pandemic, a healthcare provider sought to launch a telemedicine platform to enable virtual consultations. As an Associate Business Analyst, I was tasked with gathering user requirements, designing the platform’s architecture, and working with developers to create a seamless and user-friendly experience.
I facilitated workshops with stakeholders to ensure the platform addressed the needs of both patients and healthcare providers. I helped identify potential adoption barriers and worked with the design team to create an interface that was easy for both patients and doctors to use. We also integrated secure payment systems and health record management functionalities into the platform.
By January 2021, the telemedicine platform was fully launched and resulted in a 30% increase in virtual consultations during its first quarter. The platform also provided better access to healthcare for patients in remote areas, contributing to the healthcare provider’s expanded reach.

Timeline: September 2019 – March 2020
A manufacturing client was experiencing inefficiencies in their production line, which led to increased costs and delays. As the Project Manager, I led a consulting team to identify process bottlenecks and implement improvements using Lean Six Sigma principles.
I worked closely with the client’s operations team to map out existing workflows, analyze key performance metrics, and identify areas where improvements could be made. Our team proposed solutions like re-engineering production processes, introducing automated systems, and optimizing scheduling.
By March 2020, the client had achieved a 12% reduction in production costs, improved delivery times by 15%, and significantly reduced operational downtime. The project also allowed the client to scale their operations more efficiently, meeting increasing demand with fewer resources.

Timeline: May 2020 – November 2020
A leading financial institution needed to realign its IT strategy with its business goals to improve operational efficiency. As an Associate Business Analyst, I was responsible for analyzing the institution’s IT infrastructure and developing a strategic roadmap for technology investments.
I worked with senior leadership and IT specialists to assess the current technology landscape and identify gaps in the system. I helped design a comprehensive IT strategy that recommended system upgrades, improved cybersecurity measures, and better data management practices.
By November 2020, the institution had adopted the strategy, leading to a 15% increase in operational efficiency. My contributions helped the company leverage technology more effectively to support its business goals, making their operations more streamlined and secure.

Timeline: February 2020 – July 2020
A retail client was facing issues with stock-outs and inefficient supply chain processes. As the Project Manager, I led a project to optimize their supply chain by improving inventory management, forecasting, and delivery routes.
I worked with cross-functional teams to identify inefficiencies in the supply chain. Using data analytics, I helped improve demand forecasting, optimized inventory tracking, and redesigned delivery routes for efficiency. I also implemented software tools that integrated with the client’s existing systems.
By July 2020, the client had reduced stock-outs by 20%, improved delivery efficiency by 15%, and lowered transportation costs by 8%. These improvements helped the client increase customer satisfaction and profitability, solidifying their position in the competitive retail market.

Timeline: March 2019 – September 2019
A logistics company was struggling with inefficient warehouse operations and poor inventory tracking. As an Associate Business Analyst, I was responsible for assisting with the implementation of a new warehouse management system (WMS) designed to improve accuracy and streamline operations.
I analyzed the company’s existing warehouse processes and identified gaps that were causing inefficiencies. Working closely with the IT and operations teams, I helped design the system requirements, facilitated user training, and oversaw the rollout of the new WMS.
By September 2019, the new system led to a 15% improvement in warehouse efficiency, reduced inventory tracking errors by 10%, and increased the company’s ability to scale its operations effectively, resulting in faster deliveries and better service to customers.

Education

MSc Project Management (PMI-Accredited Program)

Northeastern University, Toronto, Canada
Sep 2023 – April 2025

Bachelor of Engineering

Savitribai Phule Pune University, Pune, India
Aug 2016 – May 2019

Experience

Project Manager

SB Zygosis IT, Pune, India
Nov 2020 – Aug 2023

• Led end-to-end delivery of software projects across logistics and health tech clients, ensuring timelines and budgets were met.
• Managed cross-functional teams using Agile methodologies and tools like JIRA and MS Project.
• Improved stakeholder engagement through structured communication plans and weekly reporting dashboards.
• Identified and mitigated risks early, reducing project delays by over 20%.

SB Zygosis IT, Pune, India
Jan 2019 – Nov 2020

• Analyzed business processes and contributed to requirements gathering for IT systems and software solutions.
• Supported data-driven decision-making by producing reports and dashboards for senior management.
• Collaborated with cross-functional teams to implement system improvements and process enhancements.

Unicorn Technos, Pune, India
Jan 2018 – Dec 2018

• Assisted in project planning, coordination, and resource management for a major software development project.
• Supported project tracking, including scheduling meetings, preparing reports, and maintaining project documentation.
• Communicated with clients and internal teams to ensure project progress and resolve issues.

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